The Claims Journey Experience
Have a look at what some of our customers said following their claims journey experience
“It has been a very difficult time but the professionalism & speed that you dealt with us is very much appreciated.”March 2021
“I just wanted to thank you for all your help in this matter, you were very patient and understanding of my last minute work meetings & was so flexible. It’s been a really good customer experience for me dealing with you and your team / company”August 2021
“The ring is very sentimental to me and the way my claim was handled was considerate, kind, empathic and your customer service was on point. Thank you”June 2021
How The Service Works
Step 1 Claim Journey & Welcome to Hallmark website
Having been guided through your claim journey by one of our friendly, jewellery and watch claim experts, your claim completes once a settlement option and value is agreed. The most popular settlement option is the Hallmark Claims Settlement e-Card which is an electronic digital based voucher that can be used both online or in any one of our nationwide retail showrooms (Goldsmiths, Mappin & Webb and Watches of Switzerland). Once agreed, your e-Card is securely, electronically sent to you ready to be activated and can used to purchase from our extensive range of both classical and contemporary products, within the category stated on your e-Card.
Step 2 E-Card Activation
Having now received your Hallmark Claims Service settlement e-Card you are now ready to start browsing our extensive product ranges, the next step is to activate your e-Card. You can do this by calling 0116 282 1948 and once all the relevant security checks have been completed, your card will be activated and ready to use. It’s worth noting that any excess applied to your settlement will also be collected at this point.
Step 3 Discover our extensive, unrivalled product range tailored to your settlement
Now your e-Card has been activated and any applicable excess paid, you are ready to log in and set up your very own Hallmark Claims Service account using your claim and e-Card information. Once all security checks are complete (which are done at the same time as setting up your account) you will then be taken into your individually tailored on line product website. Your account is linked to your claim settlement ensuring a truly personalised online experience where you can both browse and purchase items from our extensive product range, within the category stated on your e-Card.
Hallmark Claims Service
Part of the Watches of Switzerland Group
About the Watches of Switzerland Group
The Watches of Switzerland Group is the UK’s largest luxury watch retailer, operating in both the UK and US, comprising four prestigious brands; Watches of Switzerland (UK and US), Mappin & Webb (UK), Goldsmiths (UK) and Mayors (US), with a complementary jewellery offering.
As at 1 August 2021, the Watches of Switzerland Group has 153 stores across the UK and US (including 42 dedicated mono-brand stores in these two markets in partnership with Rolex, TAG Heuer, OMEGA, Breitling, Audemars Piguet, Tudor and FOPE) and has a leading presence in Heathrow Airport with representation in Terminals 2, 3, 4 and 5 as well as six transactional websites.
The Watches of Switzerland Group is proud to be the UK’s largest retailer for Rolex, Cartier, OMEGA, TAG Heuer and Breitling watches.
Mappin & Webb holds Royal warrants as goldsmiths, silversmiths and jeweller to Her Majesty The Queen and silversmiths to His Royal Highness The Prince of Wales. The Mappin & Webb master jeweller has been Crown Jeweller, custodian of the Crown Jewels of Her Majesty The Queen since 2012.