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The UK's leading jewellery and watch replacement service

Over 30 years’ experience helping our customers to replace their beloved pieces.

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Hallmark Claims Service

The Claims Journey Experience

Have a look at what some of our customers said following their claims journey experience

“Hallmark went out of their way to source a replacement watch. Everyone who I had spoken to has been lovely and made the claim experience a really good one - well done”

June 2022

“Thank you so much for all your help it has been much appreciated. You have personally helped in making this claim run as smoothly as possible at a very difficult time”

July 2022

“From start to finish my insurer and their watch specialist Hallmark have been nothing more than fantastic in the way our claim was handled and we are very grateful – thank you”

May 2022

How The Service Works

Step 1 Claim Journey & Welcome to Hallmark website

Having been guided through your claim journey by one of our friendly, jewellery and watch claim experts, your claim completes once a settlement option and value is agreed. The most popular settlement option is the Hallmark Claims Settlement e-Card which is an electronic digital based voucher that can be used both online or in any one of our nationwide retail showrooms (Goldsmiths, Mappin & Webb and Watches of Switzerland). Once agreed, your e-Card is securely, electronically sent to you ready to be activated and can be used to purchase from our extensive range of both classical and contemporary products, within the category stated on your e-Card.

Step 2 E-Card Activation

Having now received your Hallmark Claims Service settlement e-Card you are now ready to start browsing our extensive product ranges, the next step is to activate your e-Card. You can do this by calling 0116 282 1948 Monday – Friday 9:00am – 5:00pm alternatively outside of these hours you can visit your nearest showroom and once all the relevant security checks have been completed, your card will be activated and ready to use. It’s worth noting that any excess applied to your settlement will also be collected at this point.

Step 3 Discover our extensive, unrivalled product range tailored to your settlement

Now your e-Card has been activated and any applicable excess paid, you are ready to log in and set up your very own Hallmark Claims Service account using your claim and e-Card information. Once all security checks are complete (which are done at the same time as setting up your account) you will then be taken into your individually tailored on line product website. Your account is linked to your claim settlement ensuring a truly personalised online experience where you can both browse and purchase items from our extensive product range, within the category stated on your e-Card.

Hallmark Claims Service

Part of the Watches of Switzerland Group

About the Watches of Switzerland Group

The Watches of Switzerland Group is the UK’s largest luxury watch retailer, operating in both the UK and US, comprising four prestigious brands; Watches of Switzerland (UK and US), Mappin & Webb (UK), Goldsmiths (UK) and Mayors (US), with a complementary jewellery offering.

As at 1 August 2021, the Watches of Switzerland Group has 153 stores across the UK and US (including 42 dedicated mono-brand stores in these two markets in partnership with Rolex, TAG Heuer, OMEGA, Breitling, Audemars Piguet, Tudor and FOPE) and has a leading presence in Heathrow Airport with representation in Terminals 2, 3, 4 and 5 as well as six transactional websites.

The Watches of Switzerland Group is proud to be the UK’s largest retailer for Rolex, Cartier, OMEGA, TAG Heuer and Breitling watches.

Mappin & Webb holds Royal warrants as goldsmiths, silversmiths and jeweller to Her Majesty The Queen and silversmiths to His Royal Highness The Prince of Wales. The Mappin & Webb master jeweller has been Crown Jeweller, custodian of the Crown Jewels of Her Majesty The Queen since 2012.

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