The UK's leading jewellery and watch replacement service
Over 30 years’ experience helping our customers to replace their beloved pieces.
Log In or Sign Up Go To Account About The Service
The Claims Journey Experience
Have a look at what some of our customers said following their claims journey experience
“After losing my watch and contacting my insurance company I had a quick reply, practical forms to fill in and a few phone calls. This led to my watch being replaced with a very similar one for just the excess payment. I am very grateful, thank you”
Feb 2025“I'd just like to say a massive thank you. I've been lost without my ring and been really sad that it couldn't be found. From start to finish it was sorted in a month. I love my ring and feel happy again and looking forward to getting on with the wedding plans. Amazing communication from you, I can't thank you all enough I really can't”
Feb 2025“The watch is exactly the same model and has that familiar feel on my wrist, thank you. I wanted to express my sincere thanks to the Hallmark specialist team. It is most reassuring to know that if things do happen then we're with the best specialist team”
March 2025How The Service Works
Step 1 Claim Journey & Welcome to Hallmark website
Having been guided through your claim journey by one of our friendly, jewellery and watch claim experts, your claim completes once a settlement option and value is agreed. The most popular settlement option is the Hallmark Claims Settlement e-Card which is an electronic digital based voucher that can be used both online or in any one of our nationwide retail showrooms (Goldsmiths, Mappin & Webb and Watches of Switzerland). Once agreed, your e-Card is securely, electronically sent to you ready to be activated and can be used to purchase from our extensive range of both classical and contemporary products, within the category stated on your e-Card.
Step 2 E-Card Activation
Having now received your Hallmark Claims Service settlement e-Card you are now ready to start browsing our extensive product ranges, the next step is to activate your e-Card. You can do this by calling 0116 282 1948 Monday – Friday 9:00am – 5:00pm alternatively outside of these hours you can visit your nearest showroom and once all the relevant security checks have been completed, your card will be activated and ready to use. It’s worth noting that any excess applied to your settlement will also be collected at this point.
Step 3 Discover our extensive, unrivalled product range tailored to your settlement
Now your e-Card has been activated and any applicable excess paid, you are ready to log in and set up your very own Hallmark Claims Service account using your claim and e-Card information. Once all security checks are complete (which are done at the same time as setting up your account) you will then be taken into your individually tailored on line product website. Your account is linked to your claim settlement ensuring a truly personalised online experience where you can both browse and purchase items from our extensive product range, within the category stated on your e-Card.
Hallmark Claims Service
Part of the Watches of Switzerland Group
About the Watches of Switzerland Group
The Watches of Switzerland Group is the UK’s largest luxury watch retailer, operating in both the UK and US, comprising four prestigious brands; Watches of Switzerland (UK and US), Mappin & Webb (UK), Goldsmiths (UK) and Mayors (US), with a complementary jewellery offering.
As at 26 January 2025, the Watches of Switzerland Group has 217 showrooms across the UK and US and including 95 dedicated mono-brand boutiques in partnership with Rolex, OMEGA, TAG Heuer, Breitling, TUDOR, Audemars Piguet, Grand Seiko, BVLGARI and FOPE and has a leading presence in Heathrow Airport with representation in Terminals 2, 3, 4 and 5 as well as seven retail websites.
The Watches of Switzerland Group is proud to be the UK’s largest retailer for Rolex, Cartier, OMEGA, TAG Heuer and Breitling watches.
Mappin & Webb have been silversmiths to all of the United Kingdom’s sovereigns since 1897. We have served five monarchs over a continuous period of 125 years. Today we continue as Jewellers, Goldsmiths and Silversmiths to the late Her Majesty the Queen and as Silversmiths to His Royal Highness the former Prince of Wales.
The company’s longstanding royal connection was further cemented by the appointment of Mappin & Webb’s master craftsman in 2017, to the position of Crown Jeweller. The Crown Jeweller is the custodian of the Crown Jewels in the Tower of London and is responsible for other associated duties.
